Privacy Policy

AudienceScience, Inc. (“AudienceScience,” “we,” “our,” “us”) is committed to protecting your privacy. Our technology and the way we use it meets or exceeds all industry standards and legal requirements for protecting your privacy online. This privacy policy applies to all AudienceScience websites (, products and services worldwide that display or link to this Privacy Policy, including our AudienceScience® Helios platform which is generally only accessible to our clients. The purpose of this Privacy Policy is to describe how AudienceScience collects, uses, shares and secures your personal information, and your choices regarding use, access and correction of your personal information. This Privacy Policy also is intended to inform you of your choices with respect to the collection and use of data for online behavioral advertising.

To Opt-out of AudienceScience® IBA services (defined below under About Our Behavioral Advertising Services) for the browser you’re currently using



To Opt-out of AudienceScience® IBA services for apps on the mobile device you’re currently using

AudienceScience is a member of the Digital Advertising Alliance (DAA), a cooperative of companies committed to building responsible advertising policies across the Internet, and adheres to the DAA’s Self-Regulatory Principles for Online Behavioral Advertising. To learn more about interest-based or online behavioral advertising, and other advertising companies’ privacy practices, and to opt-out from each or any of them (including AudienceScience), please visit the DAA website. The DAA opt-out tool allows you to opt out of our collection of non-personally identifiable information for IBA purposes, as well as the data collection and preference-based ad programs of other DAA member companies.

In Europe, AudienceScience is a member of the European Interactive Digital Advertising Alliance (EDAA) and a signatory to the IAB Europe’s Self-Regulatory Principles for Online Behavioral Advertising. The EDAA offers a Consumer Choice Page (opt-out). To learn more please visit the EDAA website.

About Our Behavioral Advertising Services

AudienceScience works with advertisers, publishers, and other businesses to deliver targeted or personalized ads to consumers. In order to target ads we create and use “audience segments.” These audience segments are based on data that is anonymously collected over time and across the Internet (e.g., websites visited and mobile applications used) to determine or predict user characteristics, behavior, interests or preferences. This practice is sometimes referred to as Interest Based Advertising (“IBA”). Consumers benefit from receiving more relevant ads. Advertisers and publishers benefit from more effective advertising.

For example, a consumer that is reading reviews about hybrid cars might be placed into our In-Market Hybrid Car segment. As a result, they might receive ads for Hybrid Cars, rather than ads for trucks or minivans. We also conduct IBA on our website.

Personally Identifiable Information You Provide to Us

We only collect personally identifiable information (“PII”) when we are contacted directly by an individual through our website and they provide that information to us. That information may include name, email address or phone number.

We use this information to

  • Assess the needs of your business to determine suitable products
  • Send you requested product or service information
  • Provide access to our services to clients and manage client accounts for things like billing and providing login access to the Helios client platform
  • Respond to customer service requests
  • Send you marketing communications
  • Respond to your questions and concerns
  • Review a job application you submit through our website
  • Allow you to subscribe to follow-up comments for a blog posting
  • Conduct research and analysis

We use this information only to respond to these requests or inquiries. We do not provide this information to third parties.

We may also collect, from you, the following information about someone other than you: the name and email address of a person to whom you wish to send a job posting, for example. When you provide us with such contact information about others, we will only use this information for the specific reason for which it was provided.

We do not use this PII for our online behavioral advertising services.

Non-Personally Identifiable Information We Collect

AudienceScience’s IBA services are intended to personalize your experience and to deliver you advertising, including online content, tailored to your interests. We have designed our IBA systems to deliver such ads to you based only on data that does not personally identify you. We do not collect any personally identifiable information (PII) for use with IBA.

Cookies and other data collection technologies

We collect information from the websites and mobile apps of those companies that participate in our IBA services using industry standard technologies such as cookies, web beacons and mobile device identifiers. We also use these technologies on this website. We do not install software on users’ computers or track keystrokes. We and our partners use cookies or similar tracking technologies to analyze trends, administer our website, and track users’ movements around the website.

When you visit a participating website (including this website), AudienceScience may place one or more cookies on your computer. Cookies are small text files that can be used by a website to store information on a users’ machine and later retrieve it. We use cookies to store information that can be used to serve ads relevant to your interests (our IBA services). We do not store any PII in the cookies. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website.

Web sites and web pages contain links to other websites. These might be links to images, videos, other web pages, ads or other types of content. We collect data from websites that place a link to our web servers on their website. We call this link a beacon. (They are also known as an action tag, clear gif or tracking pixel). A beacon is designed to allow the site owner or a third party to monitor or collect information about a site visitor. The type of information collected might include the IP address of the computer, the web page being viewed, the date/time it was viewed, and user activity on the page. We may use the IP address to infer information, such as non-precise geolocation. We do not use the IP address to identify users, and we do not collect PII such as name, address, or phone number. For more information about cookies and web beacons, please visit

When you visit a participating mobile application, AudienceScience may use an advertising identifier created by your mobile operating system to store information on our servers and later retrieve it for our IBA services. The Android Advertising ID and Apple iOS’ IDFA are examples of advertising identifiers. For more information about advertising identifiers, please check the settings of your mobile device. We also may collect the IP address of the mobile device, the name of the mobile application being used, and the date/time an ad was rendered by us on that mobile App. We use this information to target advertising messages via our IBA services, and for ad delivery and reporting purposes. Where possible, we also use this information to infer that a particular mobile device is likely to be from the same household as a particular computer.

Data Collection via our IBA Services

We collect data over time and across these sites and apps to create pseudonymous usage/behavior/interest-based audience segments and for ad delivery and reporting purposes. Where we are able to infer that a particular mobile device is likely to be from the same household as a particular computer, we may extend our IBA Services across browsers and devices. We also collect data from third party data providers, which may collect data from online and/or offline data sources, such as demographic, product purchase or registration information. For example, when a consumer signs up for a loyalty card at a retail store, the consumer may agree to allow the retailer to use the purchase data for marketing purposes. The retailer, or a third party they work with, will then repackage the purchasing data of many consumers in a way that it can be used for online marketing. When that data is shared with AudienceScience, any PII has been removed. What we receive is a group (audience segment) of anonymous users that are interested in certain products or services, such as cars, electronics, or clothing. We work closely with these data providers to ensure that we don’t receive PII when this data is provided to us.

We contractually require business partners from whom we collect data to follow the IBA principles and practices that we follow. This includes providing users with a notice that data is collected and used for IBA purposes and a link to an opt-out.

We provide consumers with a means to opt-out of data collection. To opt-out, please see the “Choices” section below.

Non-PII Data Collection via our Company Website

AudienceScience collects Non-PII via our website. As is true of most websites, we gather certain information automatically and store it in log files. This passively collected information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. As described above, we use cookies and web beacons on this website. These technologies are used in analyzing trends, administering the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis. We may also utilize these technologies to conduct our IBA services on this site as described above.

Sensitive Information

AudienceScience does not create nor use any sensitive data segments to tailor ads on behalf of our advertiser clients. However, we recognize that consumers may have differing opinions regarding which data segments are sensitive. In order to provide transparency around potentially sensitive data segments collected and used by AudienceScience, we provide a list of all of our standard health-related segments. In addition, we offer certain finance-related segments such as Retirement Planners or Real Estate and Mortgage Shoppers.

While we don’t consider any of the above data segments to be sensitive, we think it’s important to provide this transparency to help you have a better idea of which segments might be collected by us, so you can make informed decisions. And we don’t use any data segments to determine credit worthiness, for insurance underwriting or similar purposes.


We do not target children under the age of thirteen (13). Children under the age of 13 may be placed into one of our general audience segments, based on the web activity of the device they are using. We are unable to prevent this as we do not collect PII and we don’t collect information with the intent of identifying users as being under the age of 13.

Uses of Non-Personally Identifiable Information

To make advertising more relevant to you, the audience segments we create are used by us, our clients and our partners, including advertisers and publishers. These segments are used as part of our IBA services to deliver targeted advertising on websites and mobile applications.

In the process of serving an advertisement to a consumer, we, or our partners, may decide to serve an ad based on the audience segment(s) that a particular customer is in, and/or other information we have about the user, site or mobile app the ad comes from.

The data we collect is also used for ad delivery and reporting purposes, to give our clients more information about the performance of their advertising campaigns, and to improve performance over time.


We acknowledge the individual’s right to access their personal data.  Upon request, AudienceScience will provide you with information about whether we hold any of your personal information. Our clients, and anyone who has provided personal information through the AudienceScience corporate website, or who believes that someone else has provided us with their personal information, may email AudienceScience at to access, update, delete, and/or correct their personal information. AudienceScience will respond to such requests within a reasonable timeframe from the date the request is submitted.

Information Sharing

Our IBA services are used by advertisers and other companies providing digital advertising services. We process information as directed by our advertising clients. We may share information with these clients to enable them to deliver targeting advertising and to report on the effectiveness of advertising campaigns. We require them to follow the same IBA principles and practices we adhere to. When you opt-out of our services, we stop sharing IBA data with these companies.

We may share information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us. These services may include analytics and payment processing.

AudienceScience is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. AudienceScience complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.


Some of our pages may utilize framing techniques to serve content to from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to

Blog / Forum
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Links to 3rd Party Sites

Our website includes links to other websites whose privacy practices may differ from those of AudienceScience. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Information Security and Retention

AudienceScience is committed to protecting the security of the information we collect. We use a variety of technologies and procedures to protect information from unauthorized access, use or disclosure, both during transmission and once it is received. We restrict access to authorized individuals. We conduct regular security audits overseen by independent third parties. While we have taken commercially reasonable efforts to guard information, we cannot guarantee that it will not be disclosed or accessed by accidental circumstances or by the unauthorized acts of others.

Non-PII data collected by AudienceScience for IBA purposes is generally retained for up to 90 days. In some cases, we may retain data for up to two (2) years. As part of these IBA services, we also collect aggregated ad delivery and reporting data. This limited type of aggregated advertising performance data is kept indefinitely.

We may retain your information for as long as is needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.


AudienceScience keeps all data that it receives from and stores for our clients strictly confidential. We are contractually obligated to maintain such confidentiality and we hold our vendors and subcontractors to the same standards whenever they provide services related to the client’s information. We do not permit access to the information except as directed by our clients.


Anyone who has provided PII through our website, or reasonably believes that someone else has provided their PII through our website, may email us at to update, delete, and/or correct their PII. We will respond to such a request within a reasonable timeframe.

Consumers can opt-out of our IBA services through any of the ways described below. Please note that you will need to opt-out for each browser or device that you use – and we have a separate opt-out for mobile applications. Once you opt-out, you will continue to receive ads. They will no longer be as relevant to you, as data collection and data use for IBA purposes will have stopped. As standards are still being defined, AudienceScience does not take action in response to Do Not Track signals, except for Mobile device settings such as the Limit Ad Tracking functionality on iOS.

To Opt-Out Of IBA For The Browser You Are Currently Using:

  • You can opt-out by clicking here.
  • You can opt-out via the Network Advertising Initiative industry opt-out at
  • You can opt-out via the DAA Consumer Choice Page at
  • For those in Europe, you can opt-out via the DAA Europe’s industry opt-out at

Note: If you opt-out, you should not delete your cookies. If you delete your cookies after opting out, you will need to opt-out again. Alternatively, you can download an opt-out cookie protector for select browsers from

 To Opt-Out Of IBA For The Mobile Applications On Your Current Device:

Depending on the type of device you have, the setting is different. Examples of opt-outs by device are as follows:

Opting Out On Apple iOS Devices
If you have an Apple device, you can opt out of interest-based advertising by updating to iOS 6.0 or higher, and setting Limit Ad Tracking to ‘ON’. You can do this by clicking on Settings -> General -> About -> Advertising and toggling Limit Ad Tracking to ‘ON’. Our system is designed to respect your choice and not use information to provide IBA when this setting is ON.

Screenshot of Apple iOS Privacy Settings

For more information about these iOS options:

1. Open Settings
2. Select Privacy
3. Select Advertising
4. Click on “Limit Ad tracking” (see picture below).

Opting Out On Android Devices

In Android devices with Google Play Services 4.0 and higher, companies can target advertising to mobile app users by using a unique identifier called the “Android Advertising Identifier.” You can opt out of our IBA services by selecting “Opt out of Interest Based Ads.” Our system is designed to respect your choice and not use information to provide IBA when this setting is ON.

Screenshot of Android Privacy Settings

For more information about these Android options:

1. Open Settings
2. Select Accounts and/or select Sync (this can vary, depending on your device)
3. Select Google
4. Select Privacy and/or Select Ads (this can vary, depending on your device)
5. Click on “opt-out of interest-based ads” (see picture below).

EU-U.S. and Swiss-U.S. Privacy Shield

AudienceScience complies with the EU-US and Swiss-US Privacy Shield Frameworks as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Audience Science has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, AudienceScience is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, AudienceScience may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In compliance with the EU-US and Swiss-US Privacy Shield Principles, AudienceScience commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact AudienceScience at, or at:

Privacy Officer
AudienceScience, Inc.
45 Monmouth Street
London WC2H 9DG

AudienceScience has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to the BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit for more information and to file a complaint. Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

Important Information

Digital Advertising Alliance
AudienceScience adheres to the Digital Advertising Alliance Self-Regulatory Principles for Online Behavioral Advertising. The DAA offers a Consumer Choice Page (opt-out) and other privacy tools and resources.
European Interactive Digital Advertising Alliance
AudienceScience is committed to the EDAA’s self-regulatory principles, and is compliant with the IAB Europe EU Framework for Online Behavioural Advertising. The EDAA also offers a consumer choice page –
Network Advertising Initiative
AudienceScience belongs to and conforms to the standards of the Network Advertising Initiative. The NAI also offers a consumer opt-out page and other privacy tools and resources.
Network Advertising Initiative
AudienceScience is certified by the Interactive Advertising Bureau (IAB) in completion of their Ad Networks & Exchanges Quality Assurance program. The IAB Ad Networks & Exchanges Quality Assurance Certification program was created by the IAB to give advertisers confidence that certified ad networks and exchanges provide a safe environment for consumers.
IAB Universal Ad Package Compliance Seal
IAB Europe
Across Europe, AudienceScience is a member of the IAB Europe and as such adheres to the IAB Europe EU Framework for Online Behavioural Advertising. and the opt-out website covering Europe.
In the United Kingdom, AudienceScience conforms to the standards of IAB UK Good Practice Principles, which enables consumers to opt out of having their behavior tracked by our technology
Internet Advertising Bureau
In Germany, AudienceScience is a member of the Bundesverband Digitale Wirtschaft – the organization representing interactive marketing, digital content and online businesses across Germany. For those outside of Germany, the BVDW is the equivalent of your local IAB.
ePrivacy Seal
AudienceScience has been awarded the ePrivacy Seal. The ePrivacy seal is an initiative of ePrivacyConsult, an independent center for privacy protection. The certification and seal verifies that AudienceScience’s audience delivery platform conforms to strict European data protection standards established by ePrivacyConsult.

Other Languages

Read our Privacy Policy in FrenchFrench (Canadian)GermanSpanishSpanish (Latin America)JapanesePortuguesePortuguese (Brazil)Chinese (Simplified), and Chinese (Traditional).


We post customer testimonials on our website which may contain PII such as the customer’s name. We do obtain the customer’s consent prior to posting the testimonial to post their name along with their testimonial. If a user desires to remove his/her name from appearing along with their testimonial, he/she can do so by sending an email to

Email Preferences

You may sign-up to receive email or other communications from us. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in communications we send to you or by contacting us at

Legal and Other Disclosure

In certain situations, AudienceScience may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

We may share PII when we believe such action is appropriate to comply with the law (e.g., legal process or a statutory authorization); to enforce or apply our customer agreements; to initiate, render, bill, and collect for services; to protect our rights or property, or to protect users of those services from fraudulent, abusive, or unlawful use of, or subscription to, such services; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of information without delay. If AudienceScience is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information. We may also disclose your personal information to any other third party with your prior consent.

How to Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you have general or technical questions about our privacy practices and features, you should first contact our Privacy Office at We may also be contacted at:

AudienceScience, Inc.
1120 112 Avenue NE
Suite 400
Bellevue, WA 98004

In compliance with the US-EU and Swiss-US Privacy Shield Principles, AudienceScience commits to resolve complaints about your privacy and our collection or use of your personal data. European Union or Swiss citizens with inquiries or complaints regarding this Privacy Policy may contact AudienceScience at, or at:

Privacy Officer
AudienceScience, Inc.
45 Monmouth Street
London WC2H 9DG

 Changes to Privacy Policy

This Privacy Policy may change from time to time and those changes will be available here on our site’s Privacy Policy. In the event that we make material changes to the Privacy Policy which require either more prominent notification or your explicit consent through email or other appropriate means, we will do so, prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Our Privacy Policy was last updated on April 24, 2017. The Privacy Policy was changed to provide minor updates.