CloudTalk, JustCall, Kixie and Close all sell a sales dialer to small and mid-sized teams, but they are four different kinds of product. CloudTalk is a cloud phone system with a power and parallel dialer built in. JustCall is a calling and SMS platform whose deepest dialer sits in a separate sales plan. Kixie is a CRM-connected power dialer built around North American calling. Close is a sales CRM with calling inside it.
That difference decides more than any feature list: which plan actually unlocks the dialer, how many lines one rep can run, what five seats really cost, and whether inbound and support calls live on the same system as outbound.
In This Article:
CloudTalk vs JustCall vs Kixie vs Close: which is the best sales dialer?
CloudTalk is the best all-round sales dialer of the four for SMB teams, because it pairs published power and parallel dialing prices with a full phone system and local numbers in 160+ countries. Each of the other three wins a different buyer:
- CloudTalk: Best for SMB sales and customer support teams that want the dialer inside their phone system and AI voice agent platform. Power mode costs $15 per rep on any plan (included on Expert), Parallel mode dials up to 5 lines for $39, and local numbers cover 160+ countries. G2 rating: 4.4/5 from 1,943 reviews.
- JustCall: Best for sales teams that call and text from one app. Power dialing starts on Pro at $49 per rep with a 2-seat minimum; predictive and 10-line parallel dialing need the quote-based SalesPro plan. G2 rating: 4.3/5 from 2,395 reviews.
- Close: Best for lean B2B teams that want the CRM and dialer in one tool. The Power Dialer starts on Growth at $99 per rep, the Predictive Dialer is on Scale at $139, and calls cost about $0.02 a minute on top. G2 rating: 4.7/5 from 2,124 reviews.
- Kixie: Best for US and Canadian teams dialing from HubSpot or Salesforce. Every plan includes unlimited US and Canada calling, the Multi-Line PowerDialer dials up to 4 lines, and all prices are quote-only. G2 rating: 4.8/5 from 867 reviews.
How do CloudTalk, JustCall, Kixie and Close compare side by side?
Choosing a dialer for a small sales team comes down to four decisions, and each table answers one of them. Fit comes first, because CloudTalk, JustCall, Kixie and Close are built for different buyers. Dialing modes come next, because the lines a rep can run decide how many conversations a list produces. Pricing follows, because the headline seat price rarely includes the dialer. The platform table comes last, because integrations and number coverage decide whether the dialer fits the team’s existing setup or forces a second tool.
At a glance
| CloudTalk | JustCall | Kixie | Close | |
| What it is | Phone system with built-in dialer | Calling and SMS platform with dialer | CRM-connected power dialer | Sales CRM with built-in calling |
| Best for | SMB sales and support teams | Sales teams that call and text | US and Canada teams on HubSpot or Salesforce | Lean B2B teams without a CRM |
| Not ideal for | Large floors needing predictive dialing | Solo users (2-seat minimum) | Teams calling mostly outside North America | Teams keeping their current CRM |
| G2 rating | 4.4/5 (1,943 reviews) | 4.3/5 (2,395 reviews) | 4.8/5 (867 reviews) | 4.7/5 (2,124 reviews) |
Dialing modes
| CloudTalk | JustCall | Kixie | Close | |
| Power dialer | Yes | Yes | Yes | Yes |
| Parallel dialer | Yes, up to 5 lines | Yes, up to 10 lines | Yes, up to 4 lines | No |
| Predictive dialer | No | Yes | No | Yes |
| Automatic voicemail detection | Yes (Parallel) | Yes | Paid add-on | Yes (Predictive) |
| Voicemail drop | Yes | Yes | Yes | Yes |
Pricing and plans
| CloudTalk | JustCall | Kixie | Close | |
| Cheapest plan | $25 (Starter) | $29 (Team, no dialer, 2-seat minimum) | Quote only | $9 (Solo, 1 user, no dialer) |
| Power dialer from | Any plan + $15 (included on Expert) | $49 (Pro) | Quote | $99 (Growth) |
| Parallel or predictive from | Any plan + $39 | SalesPro (quote, estimated $199 to $249) | Quote | $139 (Scale) |
| US and Canada calls included | Unlimited (10,000 min per rep fair use) | 1,000 outbound min per rep | Unlimited | None, about $0.02/min |
| Seat minimum | 1 (Expert: 3) | 2 | Not published | None |
| Free trial | 14 days | 14 days | 7 days | 14 days |
All prices are per user per month on annual billing.
Phone system, AI and integrations
| CloudTalk | JustCall | Kixie | Close | |
| Inbound IVR and routing | Yes | Yes | Yes | Yes |
| Local numbers | 160+ countries | 70+ countries | 65+ countries | Not published |
| AI call analysis | $9 add-on | $9 add-on or Pro Plus | Paid add-on | $50/mo + $0.02/min |
| AI voice agents | Yes, from $99/mo | Yes, per minute | No | Not published |
| CRM integrations | HubSpot, Salesforce, Pipedrive (100+) | HubSpot, Salesforce, Pipedrive (70+) | HubSpot, Salesforce, Pipedrive | Is the CRM |
Power, parallel or predictive: which dialing mode does your sales team need?
Picking the mode before looking at the list is the most common dialer mistake. Connect rate, list size and how many reps share one list decide which mode produces the most conversations, and predictive dialing only works with a full floor of reps online.
| Mode | How it dials | Best list type | Team size | Offered by |
| Power | One number at a time; the next call starts after the outcome is logged | Warm leads, follow-ups, regulated selling | Any size, including 1 rep | CloudTalk, JustCall, Kixie, Close |
| Preview | Power with auto-dial off; the rep reads the record, then clicks to call | High-value and account-based outreach | Any size | CloudTalk |
| Parallel | 2 or more numbers at once per rep; the first live answer connects | Cold lists with low pickup rates | Small teams with large lists | CloudTalk (5 lines), JustCall (10), Kixie (4) |
| Predictive | Dials ahead of the whole team based on answer rates and call length | Large lists worked by a shared floor | 4+ reps online at once | JustCall, Close |
“Auto dialer” is the umbrella term for any system that dials numbers from a list automatically, so power, parallel and predictive dialers are all auto dialers.
How many parallel lines to run: Start at three lines per rep, then adjust until the rep reaches a live person roughly every 90 to 120 seconds. Lists where about 5% of dials connect usually justify four or five lines, while lists that connect around 15% of the time need fewer.
Why more lines can backfire: When two prospects answer at the same moment, only one reaches the rep and the other hears silence. Teams running five or more lines per rep see more of their numbers flagged as spam by carriers, which lowers the connect rate the extra lines were meant to raise.
Why power dialing still matters: A power dialer never abandons a call, because a rep is always on the line when someone answers. That makes it the safer mode for regulated industries and warm follow-ups, where the rep needs the contact’s history on screen before every call.
CloudTalk, JustCall, Close and Kixie Reviewed: Features, Integrations and Pricing
CloudTalk: Best for SMB Sales and Support Teams Needing a Built-In Dialer
CloudTalk is a cloud phone system and AI voice agent for sales and customer support teams at small and mid-sized businesses, with an AI Sales Dialer built in. The dialer runs list-based campaigns in Power mode, which calls one contact at a time, and Parallel mode, which calls 2 to 5 contacts at once per rep and connects the first person who answers.
Because the dialer runs on the same platform as CloudTalk’s inbound call flows and AI voice agents, outbound campaigns use the same numbers, routing, analytics and CRM connection as inbound calls. A team running sales and support pays one vendor and keeps one call history per customer.
Dialing lists come straight from HubSpot, Salesforce, Pipedrive and Zoho CRM, and CloudTalk logs every call to the CRM automatically. Dispositions map to HubSpot and Pipedrive activity outcomes, so managers report on outcomes such as booked meetings rather than dial counts.
Local numbers are available in 160+ countries on CloudTalk, more than double JustCall’s 70+ and Kixie’s 65+, and every plan includes unlimited US and Canada calling within fair use. The platform runs on its own carrier infrastructure with 99.99% uptime, US calls are STIR/SHAKEN compliant, and every plan starts with a 14-day free trial and no credit card.
Who it’s for:
- SMBs of 5 to 50 reps where SDRs prospect and account managers take renewal and support calls on the same numbers, so one customer has one call history.
- International SMBs opening a new market that need local numbers in that country next quarter without buying a second phone system.
- Teams of 2 to 5 reps carrying a list of thousands of contacts, where Parallel mode lets a small team work through it without new hires.
Who it’s not for:
- Contact centers of 50+ agents that need a predictive dialer pacing calls across the whole floor.
- Teams looking for one tool to run email and LinkedIn sequences too, since CloudTalk connects to Outreach and Salesloft instead of replacing them.
Key strength: Power and parallel dialing sit inside a full business phone system, so outbound, inbound, support and AI voice agents share one platform, one bill and one set of numbers.
Key features:
- Power mode: You can work a call list without manual dialing, because auto-dial starts the next call a few seconds after each disposition.
- Parallel mode: You can reach more people per hour on cold lists by dialing 2 to 5 contacts at once and connecting only the first live answer.
- Voicemail detection and drop: You can skip answering machines in Parallel mode, with a pre-recorded voicemail left automatically on each one.
- Prioritized call queue: You can call favorites, due callbacks, retries and fresh leads in that order, with one toggle that puts new leads ahead of retries.
- Required dispositions: You can report on outcomes instead of dial counts, because every call needs an outcome tag that flows into analytics and the CRM.
- Local caller ID: You can raise pickup rates with a local number chosen by area code, smart rotation across numbers, or one fixed number per campaign.
- Conversation Intelligence: You can review AI summaries, topics and sentiment from a contact’s past calls before the next dial, for $9 per user.
- AI Voice Agents: You can hand repetitive inbound or outbound calls to an AI agent on the same numbers as the dialer, from $99 a month.
Integrations:
- CRM: HubSpot, Salesforce, Pipedrive, Zoho CRM, Microsoft Dynamics 365
- Sales engagement: Outreach, Salesloft
- Help desk and collaboration: Zendesk, Intercom, Slack, Microsoft Teams
- 100+ integrations in total
Reviews: G2 4.4/5 (1,943 reviews)
Pricing:
- Starter: $25/user/month
- Essential: $29/user/month
- Expert: $49/user/month (3-user minimum; Power mode and Smart Dialer included)
- Power add-on: $15/user/month on Starter and Essential
- Parallel add-on: $39/user/month on any plan, Power mode included
- Conversation Intelligence: $9/user/month
- AI Voice Agents: from $99/month for 200 minutes
JustCall: Best for Sales Teams That Call and Text From One App
JustCall is a cloud calling and SMS platform from SaaS Labs, sold in two suites. The AI Communication Suite (Team, Pro, Pro Plus and Business) covers calling, SMS, WhatsApp and the 1:1 Power Dialer. The Sales Suite (SalesPro) adds predictive, dynamic and parallel dialing of up to 10 numbers at once per rep, plus unlimited outbound calling.
Published seat prices run up to Pro Plus, so a team can price JustCall’s power dialer without a sales call. Pro costs $49 per rep and includes the Power Dialer, a Salesforce CTI and 1,000 outbound minutes per rep in the US and Canada, which is about 48 minutes of calling per working day.
On the dialing side, JustCall’s Sales Dialer adds answering machine detection, one-tap voicemail drop, local presence by US area code or country code, call scripts, dispositions and time-zone calling windows. The predictive dialer paces calls automatically to stay within TCPA abandonment limits and tracks consent fields.
For compliance-sensitive teams, JustCall holds SOC 2 Type 2, ISO 27001:2022 and PCI DSS certifications and offers a HIPAA BAA, which suits healthcare and payment-heavy sales teams. Numbers are available in 70+ countries, and every plan starts with a 14-day free trial.
Who it’s for:
- Teams whose buyers answer texts faster than emails, since SMS, bulk SMS and a shared WhatsApp inbox sit in the same app as the dialer.
- US call floors of 10+ reps that need predictive dialing with TCPA pacing built in on SalesPro.
- Healthcare and payment-adjacent sales teams that need a HIPAA BAA and PCI DSS certification from their calling vendor.
Who it’s not for:
- Solo founders, because the 2-seat minimum means one Pro user effectively pays $98 a month.
- Teams that need local numbers in more countries than JustCall’s 70+.
Key strength: One vendor covers calling, SMS, WhatsApp and every dialing mode up to 10-line predictive dialing, with published prices on the core plans.
Key features:
- 1:1 Power Dialer: You can dial through a list one contact at a time from Pro upward, with every call logged to the CRM.
- Predictive dialer: You can dial up to 10 numbers per agent at once on SalesPro, with automatic TCPA pacing.
- Answering machine detection: You can skip voicemails automatically in parallel modes, with one-tap voicemail drop in single-line modes.
- Local presence: You can show a caller ID that matches the contact’s US area code or country code.
- Time-zone calling windows: You can keep campaigns inside allowed calling hours, because the Sales Dialer respects each contact’s local time.
- SMS and WhatsApp inbox: You can follow up by text or WhatsApp from the same app reps call from.
- AI call scoring: You can get call scoring, sentiment and coaching insights for $9 per user, or bundled into Pro Plus.
- AI Voice Agent: You can automate inbound and outbound calls with an AI agent billed per minute, with the first 100 minutes free.
Integrations:
- CRM: HubSpot, Salesforce, Pipedrive, Zoho CRM, Close
- Sales and marketing: ActiveCampaign, Copper, Freshsales, Apollo
- Productivity: Slack, Google Calendar, Clay
- 70+ native integrations in total
Reviews: G2 4.3/5 (2,395 reviews)
Pricing:
- Team: $29/user/month (2-user minimum, no power dialer)
- Pro: $49/user/month (Power Dialer included)
- Pro Plus: $89/user/month (AI analytics included)
- Business: custom (10-user minimum)
- SalesPro: quote, estimated by JustCall at $199 to $249/user/month (predictive, dynamic and parallel dialing)
- AI Review Assist: $9/user/month
- AI Voice Agent: first 100 minutes free, then metered per minute
Close: Best for Lean B2B Teams Wanting CRM and Dialer in One Tool
Close is a sales CRM with built-in calling, SMS and email for small B2B sales teams. Calling is available on every plan, the Power Dialer starts on Growth and the Predictive Dialer is on Scale. Close dials from its own Smart Views, so every call, recording, outcome and note lands on the lead record with no integration to set up.
Seats and calls are billed separately on Close. Seats start at $9 on Solo, outbound calls cost about $0.02 a minute, and phone numbers start at about $1 a month. Outbound calls reach nearly 200 countries, and local numbers are sold in many regions for teams selling abroad.
On the Scale plan, Close’s Predictive Dialer filters out voicemails, busy signals and unanswered calls before they reach a rep. It plays an abandoned-call message and skips abandoned leads for 72 hours. Scale also adds live coaching, so managers can listen, whisper and barge into calls.
For call analysis, Close’s Call Assistant adds transcription in 20 languages and AI call summaries for $50 a month plus $0.02 per transcribed minute. The company is SOC 2 Type II compliant, has no contracts on monthly plans and offers a 14-day free trial with a 30-day money-back guarantee.
Who it’s for:
- Founders doing their own sales before the first sales hire, since Solo at $9 gives one user a CRM with calling.
- B2B teams with no RevOps person to maintain integrations, since calls, emails and pipeline live in one product with no sync rules.
- Teams of 4 or more reps working the same lead list that want predictive dialing at a published price, $139 per rep on Scale.
Who it’s not for:
- Companies standardized on Salesforce or HubSpot as their system of record, since Close replaces the CRM rather than feeding it.
- Support and inbound-heavy teams that need call queues and skill-based routing, since Close is a CRM first, not a contact center.
Key strength: CRM, dialer, email and SMS in one product, so call activity and pipeline data sit on the same lead record.
Key features:
- Power Dialer: You can call through a Smart View of leads one at a time from Growth upward.
- Predictive Dialer: You can let Close dial ahead for a team of four or more reps on Scale, with voicemails and busy signals filtered out.
- Voicemail drop: You can leave a pre-recorded voicemail with one click from Growth upward.
- Custom call outcomes: You can log a result on every call from Growth upward and filter leads by it later.
- Call coaching: You can listen, whisper and barge into live calls on Scale.
- Transcripts and summaries: You can get call transcripts and AI summaries for $50 a month plus $0.02 a transcribed minute.
- AI lead summaries: You can read a summary of a lead’s history before a call, from Growth upward.
- Built-in sequences: You can combine calls, emails and SMS in automated follow-up workflows inside the CRM.
Integrations:
- Automation: Zapier
- Marketing: HubSpot
- Calling partners: JustCall, Kixie, CloudTalk
- 100+ integrations in total
Reviews: G2 4.7/5 (2,124 reviews)
Pricing:
- Solo: $9/user/month (1 user, calling only)
- Essentials: $35/user/month (calling only)
- Growth: $99/user/month (Power Dialer, voicemail drop, call outcomes)
- Scale: $139/user/month (Power and Predictive Dialer, live coaching)
- Calling: about $0.02/minute for most outbound calls, numbers from about $1/month
- Call Assistant: $50/month per account plus $0.02/transcribed minute
- Extra organizations: $50/month each
Kixie: Best for US and Canadian Teams Dialing From HubSpot or Salesforce
Kixie is a CRM-connected calling and texting platform built around its PowerDialer. Single-Line PowerDialer calls one contact at a time, and Multi-Line PowerDialer dials up to 4 lines at once per rep. Reps dial from HubSpot, Salesforce or Pipedrive, and every call, text and outcome logs to the right CRM record automatically.
Every plan includes a Kixie business phone line with unlimited US and Canada minutes, click-to-call and click-to-text, voicemail drop, live call coaching, IVR, ring groups and call queues. Prices are quoted per team rather than published, so the final seat cost depends on which add-ons a team picks.
Cold-calling extras are sold as Kixie add-ons. AI Human Voice Detection skips answering machines on the Multi-Line dialer, ConnectionBoost adds AI local presence with number health monitoring, and the DNC compliance add-on checks the National Do Not Call Registry and internal suppression lists.
For number coverage, Kixie offers local numbers in 65+ countries, and its carrier is STIR/SHAKEN compliant. Existing numbers can be ported in, usually within 7 to 10 business days, with temporary call forwarding while the port completes. New teams get a 7-day free trial.
Who it’s for:
- US real estate agents and insurance producers calling local leads, where unlimited US and Canada minutes and AI local presence matter most.
- HubSpot-centric sales teams that want every call and text logged on the contact record without opening a separate phone app.
- Sales managers who coach live, since live call coaching is included even on the entry Professional plan.
Who it’s not for:
- Teams selling into Europe, LATAM or APAC, since only the US, Canada, UK, Isle of Man, Guernsey and Australia are open for calling by default and other countries need a support request.
- Buyers who want a long hands-on trial, since Kixie’s free trial is 7 days against 14 days at CloudTalk, JustCall and Close.
Key strength: CRM-native power dialing with unlimited US and Canada minutes on every plan.
Key features:
- Multi-Line PowerDialer: You can dial up to 4 contacts at once and connect the first live answer.
- Single-Line PowerDialer: You can work a CRM list one call at a time with calling sessions managed for you.
- AI Human Voice Detection: You can skip answering machines on multi-line sessions, as a premium add-on.
- AI local presence: You can show local caller IDs and monitor number health through the ConnectionBoost add-on.
- DNC compliance: You can screen calls against the National Do Not Call Registry and internal lists.
- Click-to-text: You can text a contact from the CRM record with the same number reps call from.
- Live call coaching: You can listen to and coach reps during live calls on every plan.
- IVR and call queues: You can route inbound calls with an auto attendant, ring groups and queues on every plan.
Integrations:
- CRM: HubSpot, Salesforce, Pipedrive, Zoho
- Sales CRM: Close, Copper, Insightly
- Work management and marketing: monday.com, Freshworks, HighLevel
- Automation: Zapier, Make
Reviews: G2 4.8/5 (867 reviews)
Pricing:
- Professional: quote (business phone, no power dialer)
- Single-Line PowerDialer: quote
- Multi-Line PowerDialer: quote (up to 4 lines)
- ConnectionBoost: quote
- AI Human Voice Detection: quote
- DNC compliance: quote
- Conversation Intelligence: quote
How much do CloudTalk, JustCall, Kixie and Close cost for a 5-person sales team?
A dialer’s real cost combines the seat plan, any dialer add-on and the calling minutes the plan leaves out. The model assumes five reps on annual billing, each calling about 70 minutes a day, or about 1,500 minutes per rep a month.
| Vendor | Plan with power dialer and CRM integration | Per rep | Five reps per month | Calling included |
| CloudTalk | Essential + Power add-on | $44 | $220 | Unlimited US and Canada (10,000 min fair use) |
| JustCall | Pro | $49 | $245 | 1,000 outbound min per rep |
| Close | Growth | $99 + about $30 in calls | About $645 ($495 seats + $150 calls) | About $0.02/min |
| Kixie | Single-Line PowerDialer | Quote | Quote | Unlimited US and Canada |
For Close, 1,500 minutes per rep means 7,500 minutes for the team, which adds about $150 a month for all five reps on top of $495 in seats. CloudTalk has two configurations for five power-dialing reps: Essential plus the Power add-on at $220 a month, or Expert at $245 a month, which also includes Smart Dialer and Salesforce and costs the same as five JustCall Pro seats.
For parallel or predictive dialing, five CloudTalk reps on Essential plus Parallel cost $340 a month for up to 5 lines each. Five JustCall SalesPro reps cost an estimated $995 to $1,245 a month for up to 10 lines, based on JustCall’s own estimate of $199 to $249 per rep. Five Close Scale reps cost $695 a month in seats plus about $150 in calls for predictive dialing.
How much more does monthly billing cost?
Many SMB teams pilot a dialer month to month before committing, and the premium for that flexibility varies widely by vendor. Compare monthly rates, not the annual prices most pricing pages lead with.
| Vendor | Plan with a power dialer | Annual billing | Monthly billing | Difference |
| CloudTalk | Expert (Power mode included) | $49 | $69 | +41% |
| JustCall | Pro | $49 | $69 | +41% |
| Close | Growth | $99 | $109 | +10% |
| Kixie | Single-Line PowerDialer | Quote | Quote | Quote |
On CloudTalk Expert and JustCall Pro, monthly billing costs $20 more per rep per month ($69 instead of $49). For five reps, that is $100 more each month and $1,200 more over a year, roughly the price of two extra seats on annual billing.
How Close’s calling cost grows with talk time
Close bills about $0.02 per outbound minute on top of each seat, so a rep’s calling cost rises with every call. Per rep per month, excluding the $99 Growth seat, 500 minutes adds about $10, 1,500 minutes adds about $30 and 3,000 minutes adds about $60. For a five-rep team, multiply each figure by five.
Which dialer gets more prospects to pick up the phone?
Prospects decide whether to answer in a second, based on the number on their screen. Unknown numbers, numbers carriers flag as spam and calls without STIR/SHAKEN attestation lose pickups before a rep says a word, so caller ID tools matter as much as line count.
Local caller ID: CloudTalk picks a local number by area code automatically, rotates calls across a team’s numbers, or uses one fixed number per campaign. JustCall matches the contact’s US area code or country code. Kixie’s ConnectionBoost add-on handles AI local presence. Close sells local numbers but does not publish an automatic local presence feature.
Number reputation: CloudTalk sells branded caller ID in the US and UK, which shows the company name on the prospect’s screen, plus a spam remediation service for US numbers. Kixie’s ConnectionBoost monitors number health. CloudTalk and Kixie both run STIR/SHAKEN-compliant US calling, which carriers use to decide whether to label a call as spam.
Multi-number dialing: CloudTalk tries every phone number stored on a contact, one at a time, before closing the contact. A dead office line therefore does not hide a working mobile number, and the contact still counts as one record in reporting.
Voicemail handling: Automatic voicemail detection saves the most time on parallel lines, where a rep would otherwise hear every greeting. No detection is perfect: JustCall rates its own answering machine detection at about 75% accuracy. CloudTalk lets each team choose between automatic detection and letting the rep decide, so a misread voicemail never drops a real prospect.
Which dialer integrates best with HubSpot, Salesforce and Pipedrive?
A CRM integration decides where reps get call lists and where call outcomes land. Basic integrations only log calls; deeper ones pull lists from CRM views and write outcomes back, and Salesforce access often sits on a higher plan than HubSpot.
| Vendor | HubSpot | Salesforce | Pipedrive | Dialing lists from CRM |
| CloudTalk | Native, dispositions map to activity outcomes | Native (Expert) | Native | HubSpot, Salesforce, Pipedrive, Zoho lists |
| JustCall | Native | Native CTI (Pro and up) | Native | Sales Dialer campaigns |
| Kixie | Native | Native | Native | PowerLists from CRM views |
| Close | N/A (Close is the CRM) | N/A (Close is the CRM) | N/A (Close is the CRM) | Smart Views inside Close |
CloudTalk adds new HubSpot list contacts to a running campaign every 10 minutes and reconciles the full list every 24 hours. One HubSpot property removes a contact from every CloudTalk campaign at once.
For Salesforce-led teams, the detail is where each call lands. JustCall logs calls as Salesforce Tasks and can attach them to an Opportunity or Case. Kixie logs activity on the Lead or Contact and links the Account and most recent Opportunity, and needs Salesforce Professional edition or higher with API access. CloudTalk builds dialing campaigns from Salesforce lists and list views.
Which dialer has the best AI features for sales calls?
AI in a dialer does two jobs: conversation intelligence analyzes calls afterwards, and AI voice agents hold calls themselves. Flat per-seat AI fees stay predictable, while per-minute fees grow with every hour a team spends on the phone.
| Vendor | What the AI covers | AI cost for 5 reps per month | AI voice agents |
| CloudTalk | Transcription, summaries, topics, sentiment, call scoring | $45 (Conversation Intelligence, $9/rep) | From $99/month for 200 minutes |
| JustCall | Call scoring, sentiment, coaching, real-time Agent Assist, SMS Copilot | $45 with the $9 add-on, or $200 extra to upgrade five Pro seats to Pro Plus | Per minute, first 100 minutes free |
| Kixie | Human voice detection, AI local presence, call insights | Quote | Not offered |
| Close | Transcription in 20 languages, call summaries, lead summaries | About $200 for the team ($50 plus $150 for 7,500 transcribed minutes) | Not published |
Transcription coverage differs by language: CloudTalk transcribes calls in 19 languages, JustCall in 17 and Close’s Call Assistant in 20. That matters most for teams selling outside English-speaking markets, where an untranscribed call gives managers nothing to coach from.
Close also includes monthly AI credits on every plan for its Chloe AI agent, from 500 credits per user on Solo to 2,000 on Scale. Kixie does not sell an AI voice agent, so its AI stays focused on helping human reps connect and log calls.
Which is the best business phone system with a built-in dialer for international calling?
International calling has three costs buyers often mix up: owning a local number, calling within a country, and calling across borders. A local number raises pickup rates abroad but does not make calls free, so check which calls each plan includes before comparing seat prices.
| Vendor | Local numbers | Included calling | Calling outside the included region |
| CloudTalk | 160+ countries | One region per plan: US and Canada, domestic EU and UK, or Brazil, Mexico, Colombia, Peru or Australia plus US and Canada | Regional bundles from 3 seats, or per-minute rates |
| JustCall | 70+ countries | 1,000 outbound min in US and Canada (SalesPro: unlimited) | Not published |
| Kixie | 65+ countries | Unlimited US and Canada | Most countries enabled through support |
| Close | Not published | None | About $0.02/min, calls to nearly 200 countries |
CloudTalk’s included calling covers calls that start and end in the same region. A French number on the Essential plan includes unlimited calls within France, while calls from that number to Germany need the Europe bundle or per-minute rates.
CloudTalk and JustCall are full phone systems with IVR, call routing, queues, SMS and WhatsApp, so inbound sales and support calls run on the same system as the dialer. Kixie includes IVR, ring groups and queues for North American numbers. Close covers call routing, group numbers and phone menus inside its CRM.
How do CloudTalk, JustCall, Kixie and Close handle TCPA, DNC and STIR/SHAKEN compliance?
US outbound calling falls under the TCPA and FTC Telemarketing Sales Rule, the National Do Not Call Registry, and STIR/SHAKEN caller verification. A dialer makes these rules easier to follow, but legal responsibility stays with the calling business.
| Vendor | STIR/SHAKEN | Do Not Call and TCPA tools | Security certifications |
| CloudTalk | Yes, US calls | Campaign exclusion list | SOC 2, ISO 27001, GDPR, HIPAA BAA |
| JustCall | Not published | Automatic TCPA pacing, consent tracking, DNC scrubbing | SOC 2 Type 2, ISO 27001, GDPR, HIPAA BAA, PCI DSS |
| Kixie | Yes, carrier level | DNC compliance add-on | Not published |
| Close | Not published | Abandoned-call message, 72-hour skip of abandoned leads | SOC 2 Type II, GDPR, CCPA |
The FTC Telemarketing Sales Rule caps abandoned calls at 3% of answered calls per campaign over 30 days. A call counts as abandoned when a person answers and no rep connects within two seconds, which is why parallel and predictive dialers need careful line counts.
US telemarketing calls should only go out between 8am and 9pm in the called person’s local time, and JustCall’s Sales Dialer builds this in with time-zone calling windows. Some states add stricter rules on top of federal law, such as Florida’s FTSA and Oklahoma’s OTSA.
Which dialer should you choose for your sales team?
Three questions settle the choice for most SMB sales teams, in this order:
- Are you keeping your current CRM? If you have no CRM yet, or plan to replace it, choose Close. If you are keeping HubSpot, Salesforce or Pipedrive, the choice is between CloudTalk, JustCall and Kixie.
- Do 10 or more reps need predictive dialing on one shared list? If yes, choose JustCall SalesPro or Close Scale, because CloudTalk and Kixie do not offer predictive dialing.
- Where do your calls go, and who else uses the phones? Choose CloudTalk if you call outside North America or run support on the same numbers, JustCall if reps follow up by text, and Kixie if every call stays in the US and Canada.
FAQ
Which dialer gives SDR managers real-time visibility into rep activity?
CloudTalk’s live campaign view shows contacts finished, retries, scheduled callbacks and active reps, with answered calls split into people, voicemail and machines. Kixie includes live call coaching on every plan, Close offers listen, whisper and barge on Scale, and JustCall adds real-time Agent Assist on higher tiers.
Can I keep my business phone numbers if I switch dialers?
Usually, yes. Business numbers can be ported to a new provider, and CloudTalk and Kixie both support number porting, with temporary call forwarding possible while a port completes.
How do Orum, Nooks, PhoneBurner and Aircall compare with CloudTalk, JustCall, Kixie and Close?
Orum and Nooks are standalone parallel dialers for SDR teams with quote-only pricing, and Orum requires a 9-seat minimum. PhoneBurner is a single-line power dialer from $140 per user. Aircall is a business phone system whose power dialer sits on its Professional plan, with no native parallel mode.
Which dialer is best for real estate, insurance or mortgage teams?
Insurance and mortgage teams usually need control more than speed, so power dialing with scripts and required outcomes fits better than high line counts. CloudTalk runs call scripts, surveys and mandatory dispositions in both dialing modes, and one UK mortgage brokerage on CloudTalk moved from 15 to 100+ calls per agent per day. Real estate agents calling US leads often lean toward Kixie for its unlimited minutes.
Which cold calling dialer has flat per-seat pricing with no per-minute fees?
CloudTalk and Kixie include unlimited US and Canada calling in the seat price. CloudTalk’s fair use cap is 10,000 minutes per rep a month, about eight hours of talk time every working day, so even a full-time cold caller stays inside it. JustCall Pro caps included outbound calling at 1,000 minutes, and Close bills every minute on top of the seat.
Which outbound dialer reduces time between calls the most?
Parallel dialing cuts the most idle time, because no-answers, busy signals and voicemails drop away on the other lines while the rep only hears answered calls. The rest of the gap between calls is wrap-up: CloudTalk’s Power mode starts the next call a few seconds after the rep logs an outcome, and Close’s Predictive Dialer dials ahead so the next answered call is ready when the last one ends.
Is an AI dialer the same as an AI voice agent?
No. An AI dialer is a dialer a human rep uses, with AI handling tasks such as voicemail detection, call summaries and lead prioritization. An AI voice agent holds the phone conversation itself. Teams often need both: the dialer for calls that need a human, and a voice agent for repetitive calls such as appointment reminders or lead qualification. CloudTalk and JustCall sell both, while Kixie and Close sell only the dialer side.
